📦 Return and Refund Policy
Return period
You can return items within 14 days of receipt without giving any reason.
Condition of the goods (important!)
For hygiene reasons , opened perfumes whose original foil or seal has been removed cannot be returned .
We only accept unopened, unused, and originally sealed products . No refunds can be issued for opened or used items.
Return process
Please contact us via live chat, WhatsApp or email us at Info@ataraj.at stating your order number .
We will organize the return shipment for you. A refund will only be issued after we have received the goods and verified that they are in their original packaging and identical to the product originally shipped .
The customer is responsible for the return shipping costs unless we delivered a damaged or incorrect product .
refund
After receiving and inspecting the return, we will refund the purchase amount within 7-10 business days using the original payment method.
Shipping costs are non-refundable except in the case of damaged or incorrectly delivered items .
Non-returnable items
🚫 Opened or used perfumes
🚫 Products without original packaging or without sealing
Questions? Feel free to contact us at Info@ataraj.at .